The premier software platform used by libraries, educators, and non-profits for excellent customer service. Take a Tour
Toolkit for customer service excellence

Everything you need for excellent customer service

Chat, Screensharing, SMS

Unlimited chat and screensharing for guest live help. Privacy-first, accessible, and mobile-friendly. Optional SMS add-on for texting with guests.

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Knowledge Base / FAQ

Unlimited knowledge bases for guest self-help. Standalone or embeddable in any web page. Built-in mobile support. Have an old knowledge base? Import it!

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Shared Email

Unlimited email for guest communication and chat follow up. Shared mailboxes keep emails organized and accepts info from web forms.

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What makes LibraryH3lp special?

reasons to choose LibraryH3lp

High quality, effective backup chat coverage

Offer your patrons help whenever and wherever. Our backup staffing partner, Chatstaff, offers 24×7, after-hours, and true backup options. Chatstaff librarians are ALA-accredited and have years of experience providing virtual reference service to academic and public patrons, within the scope of their library's resources. Chatstaff boasts an impressive median response time of 12 seconds. More

Everything you need to excel

LibraryH3lp is a trusted and modern software platform reflecting years of hands-on customer service experience and feedback from customers just like you. Every aspect is designed for efficiency, flexibility, expansion, and innovation. We believe that excellence doesn't need to come with a big price tag and that libraries, educators, and non-profits deserve quality tools at affordable price points. You get unlimited user accounts, chats, screensharing, email, and knowledge bases with a choice of servers located in North America, Europe, and Asia/Pacific.   More

reasons to choose LibraryH3lp

Made for educators and non-profits too!

educators and non-profits

Not just all about libraries

Though LibraryH3lp was originally created for libraries, the platform has evolved to address the needs of non-profit or educational organizations.
For example, many university departments beyond the library use LibraryH3lp -- advising, admissions, student services, IT, and peer counseling departments, just to name a few. Does your library use LibraryH3lp? You can share a subscription or set up your own subscription at a reduced rate.

Who uses LibraryH3lp? Over 800 organizations, including...

some current LibraryH3lp clients

Get the tools you need to make your customer service excel today.
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No risk, no restrictions, no-brainer

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