The premier software platform used by libraries, educators, and non-profits for excellent customer service. Take a Tour
Toolkit for customer service excellence

Everything you need for excellent customer service

Web Chat & Texting

Unlimited multi-operator chat for real-time guest communication. Privacy-first, accessible chat with mobile support. Full API available for custom integrations.

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Knowledge Base / FAQ

Unlimited knowledge bases for guest self-help. Standalone or embeddable in any web page. Built-in mobile support. Have an old knowledge base? Import it!

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Shared Email

Unlimited email for guest communication and chat follow up. Shared mailboxes keep emails organized and accepts info from web forms.

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Made for educators and non-profits too!

educators and non-profits

Not just all about libraries

Though LibraryH3lp was originally created for libraries, the platform has evolved to address the needs of non-profit or educational organizations.
For example, many university departments beyond the library use LibraryH3lp -- advising, admissions, student services, IT, and peer counseling departments, just to name a few. Does your library use LibraryH3lp? You can share a subscription or set up your own subscription at a reduced rate.

What makes LibraryH3lp special?

reasons to choose LibraryH3lp

Everything you need to excel

LibraryH3lp is a trusted and modern software platform reflecting years of hands-on customer service experience and feedback from customers just like you. Every aspect is designed for efficiency, flexibility, expansion, and innovation. We believe that excellence doesn't need to come with a big price tag and that libraries, educators, and non-profits deserve quality tools at affordable price points. You get unlimited user accounts, chats, email, and knowledge bases with a choice of servers located in North America, Europe, and Asia/Pacific.   More

Who uses LibraryH3lp? Over 800 organizations, including...

some current LibraryH3lp clients

Get the tools you need to make your customer service excel today.
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No risk, no restrictions, no-brainer

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