This dashboard contains helpful information for prospective and current LibraryH3lp customers. We recommend that you
follow us on Twitter
as we tweet system status messages. You can also
check out our blog
to learn about new features as they are released.
sign up for a trial,
you'll receive a Welcome email containing your top-level admin username and a code snippet that you can cut and paste into any web page to get started. Our
Zero to Hero (Getting Started)
series is a great starting place. Plus we offer
to manage your service (creating other users, creating queues, designing chat boxes, monitoring system activity, running reports).
webclient for staffing
any Jabber chat client
(like Pidgin, Adium, Trillium, Xabber, AstraChat, etc) to actually staff your service.
standalone 3mail app
to check 3mail without needing to log into chat.
standalone Sharing Tool
to create snapshots, screencasts, and slideshows outside of chat.
Pam, Amy and Sheila handle day-to-day support through email, phone, and chat. Contact info is listed below.
This includes questions about your account or for assistance troubleshooting any specific issues.
for detailed announcement of important new features and more formal communications.
provides system status updates. This is for quickly spreading word of known problems, announcing new features, and sharing any time-sensitive information. Want the system updates but don't use Twitter? The Twitter account has an RSS feed so you can subscribe to it in any RSS reader. If you want SMS, e-mail, or other kinds of notices of activity on the Twitter feed, check out Twilert.